BeeWatch stands for quality
All of our products are extensively tested for functionality and manufacturing defects before shipping.
Your order will only leave our site after these tests have been carried out and after it has been cleared by our quality assurance department.
Nevertheless, electronics in particular can occasionally produce a defect which will not show up until it has already been delivered to the end customer.
It is possible that a component can be become detached during transport or that a connection is no longer fully connected, despite the fact that the tester could detect any defects and the product successfully passed all tests.
We want you to be satisfied with our products and service, hoping you will recommend us and our products to others in the future!
Therefore, if you experience any problems with our products, please contact our Service and Support team, who will be happy to help you at any time.
Often it will only be a small issue, such as a non-activated phone card or a battery not being inserted. Unfortunately mistakes sometimes happen, this is only human.
But please rest assured that in such a case we not only listen intently to the issue at hand, but using modern remote maintenance tools, your scales will be examined by our company’s service team without the need to send them back to us – which could result in you being unable to use the scales for a long time. Especially in the bee-keeping season, this so-called remote maintenance will save you both money and time.